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Sector 01 · Property Management & Buildings

HPD Called. Your Records Should Answer.

HPD violations. Tenant complaints. Housing court dates. We work with some of the largest NYC property managers and owners that face pest-related compliance pressure that a one-time pest control technician can't solve. Broadway Pest builds the documented IPM programs and timestamped service records that satisfy HPD inspectors, administrative law judges, and 7A receivership proceedings. We use the gold standard software to get you all the info you may need.

Get a Building Assessment Call (212) 663-2100
HPD violation defense 24/7 digital service logs Housing court ready All property types
$1k+
Per-unit HPD fine when uncorrected
Class B HPD pest violations start at $300 and escalate to $1,000+ per unit per cycle when uncorrected. Documented IPM programs are your primary legal defense.
30d
HPD correction window
24/7
Log access
50+
Years NYC operations
5
Boroughs covered
Multi-Family Buildings Co-ops & Condos Mixed-Use Properties Affordable Housing Commercial Buildings NYCHA-Adjacent
The Compliance Landscape

Three ways pests
threaten your portfolio.

311
Tenant Complaints → HPD
A single 311 pest complaint triggers an HPD inspection within 1–2 weeks for priority complaints. Without documented IPM showing proactive mitigation, the inspector cites a violation. With it, you have a defensible record that can prevent the citation entirely — or win at OATH if cited.
7A
Receivership Risk
Buildings with patterns of uncorrected Class B and C violations — including pest violations — risk 7A receivership proceedings where a court-appointed administrator takes over management. Documented IPM is one of the strongest defenses against receivership. It demonstrates active management, not neglect.
BED
Annual Bed Bug Reporting
NYC Local Law 69 requires all multiple-dwelling building owners to file an Annual Bed Bug Report with HPD by December 31 each year. Failure to file is a separate violation carrying fines up to $1,000. We track your reporting obligations and provide the unit-level infestation data your filing requires.
Our Program

Documentation
is the product.

Pest control is the service. Documentation is what protects you. Every Broadway Pest property management program is built around producing the compliance record that satisfies every NYC housing enforcement proceeding.

  • 01
    Building-Wide IPM Assessment
    Full inspection from basement to roof — mechanical rooms, common areas, individual floor sweeps, and perimeter. Activity mapped, entry points documented, and program designed around your specific building profile.
  • 02
    Timestamped Digital Service Logs
    Every service visit produces a digital log: date, time, technician license number, areas inspected, activity observed, treatments applied, and next scheduled visit. Accessible 24/7. HPD-ready. Housing court-defensible.
  • 03
    Tenant Complaint Response
    When a tenant files a 311 complaint, we respond within 24 hours, document the response, and produce a corrective action record. You show HPD a timestamped response chain — not silence followed by a citation.
  • 04
    Annual Bed Bug Report Data
    We track bed bug activity and treatment by unit throughout the year and provide the unit-level data your Local Law 69 annual report requires. No scrambling every December to reconstruct records.
Free Assessment

Start with free recon.

A senior technician walks your property, identifies the threat, and gives you a straight protection plan — no obligation.

Phone
(212) 663-2100
Call before noon for same-day
Midtown
213 W 35th St, Suite 802A
Harlem Store
69 St. Nicholas Ave at 114th St
Request Free Assessment Call (212) 663-2100
Why NYC Property Managers Choose Broadway Pest

Built for every
NYC property type.

Property managers across New York City choose Broadway Pest because we understand the regulatory landscape, the building types, and the documentation requirements that matter to your specific property — not just pest control in general.

01
Multi-Family Buildings
Floor-by-floor IPM programs for NYC Class A, B, and C residential buildings. Tenant complaint response documented within 24 hours. HPD certification-ready service records after every visit.
02
Co-ops & Condos
Co-op and condo boards face unique liability — pest activity in common areas affects unit values and board standing. We provide the documentation trail that protects the board from shareholder and unit-owner complaints.
03
Affordable Housing
Affordable housing portfolios carry heightened HPD scrutiny. Our Local Law 55-compliant IPM programs satisfy HUD and HPD requirements, with records maintained in our 24/7 portal accessible to managing agents and compliance officers.
04
Mixed-Use Properties
Ground-floor retail or restaurant tenants create pest pressure that migrates to residential floors above. We treat the whole building — ground-level commercial spaces, common areas, and residential floors — under one coordinated program and one service record.
05
HPD Expertise
50+ years responding to HPD violations in NYC. We know what inspectors look for, what certification requires, and how to produce the corrective action record that closes a violation — Class B within 30 days, Class C within 24 hours.
06
Local Law 55
Local Law 55 requires IPM, not routine spraying. Our programs are structured around the law's record-keeping and response requirements — pest complaints logged, treatments documented, follow-ups scheduled and recorded. Audit-ready at any time.
07
DOH Compliance
Mixed-use buildings with food service tenants need pest control that satisfies both HPD and DOH standards simultaneously. Broadway Pest manages the dual-compliance requirement — one vendor, one service record, both agencies covered.
08
Portfolio Coverage
Managing multiple buildings across the five boroughs? One Broadway Pest contract covers your entire portfolio — standardized documentation, single point of contact, consistent pricing, and unified compliance records across every property you manage.
24/7 Client Documentation Portal

Your service records.
Any time. Any property.

Every Broadway Pest client gets access to our secure online documentation portal — available 24 hours a day, 7 days a week. Pull up dated service reports for any property in your portfolio, any time an HPD inspector, housing court judge, or compliance officer asks for them. No waiting for faxes. No chasing down technicians. Your entire compliance record, organized by property and date, accessible from any device.

Timestamped service reports
Multi-property portfolio view
HPD & housing court ready
Secure & accessible 24/7
Access Client Portal Request Portal Access
Operational Protocol

How we execute.

01
Building Assessment
Full property walk, activity mapping, and program design. Every risk zone documented before any treatment is placed.
02
Program Deployment
Stations placed and mapped. Treatment applied. Digital baseline record established from day one of service.
03
Recurring Service + Logs
Regular monitoring visits. Digital logs updated after every visit. Trend analysis flags emerging activity before it becomes a violation.
04
Violation Response
HPD complaint received? Same-day response. Corrective action documented. Certification of correction supported. Housing court attendance available.
Credentials
QualityPro Certified
MWBE Certified
NYC Licensed & Insured
In Business Since 1970
HPD
Property Management Pest Control

Build your compliance
record before you need it.

Get a free building assessment from Broadway Pest Services. We'll walk your property, map every risk zone, and build a documented IPM program that holds up to HPD scrutiny — before the first complaint is filed.

Get Building Assessment Call (212) 663-2100
Also Relevant
Rodent Control
HPD's most-cited pest violation — eliminated and documented
Cockroach Control
DOH-compliant treatment programs for managed buildings
Bed Bug Control
Rapid response that protects tenants and your liability
DOH & HPD Compliance
Documentation portal accessible 24/7 by inspectors
HPD Violation Defense
What to do when you get the notice — response timeline matters
Field Report: Rodent Exclusion
Why exclusion is the only long-term fix for NYC buildings